Once we receive all necessary documentation for your order, we use objective quality criteria to determine the best supplier for your order. We use specifics such as: location, order details like item(s) prescribed, quantity, brand specifications, and patient satisfaction, to determine the best supplier. 

We always honor patient preference, so if there is a specific supplier a patient wants to receive supplies from, that will take precedence.

While we can accept fax orders, your order will be more efficiently processed and delivered to the patient in a timely manner if submitted through our online platform.

If you already have a signed prescription, you'll have an option to upload the signed prescription in the ordering workflow. You do not have to get an additional signature from the prescriber. 

On average, referring providers spend 45% less time ordering and managing the orders for home based care through our online platform. 

Using Tomorrow Health’s digital ordering platform is HIPAA-compliant and guides you through every step in submitting a complete order. Ordering online also gives you access to our secure messaging functionality, which allows you to message directly with DMEPOS suppliers and Tomorrow Health’s Customer Experience team to collaborate on orders. 

If you are not comfortable submitting orders online, you may also place an order via fax or phone. Do note that these methods do not allow for the messaging and order tracking features: 

Phone: submit via phone by calling an expert Care Advocate at 844-402-4344 

Fax: submit via fax by accessing the relevant order forms at home.tomorrowhealth.com/providers and following the fax instructions.

Yes, you can order DME supplies for coverage by all insurers. See our All Insurer Guide for more information. 

We’re excited to offer a few different signing methods to reduce DME back and forth, saving you time. When providers are logged in, they can sign quickly on-screen. When staff members are logged in, they can choose to have the order signed in a few ways: They can send a link for the provider to sign the order by email or by sms text, or they can upload a signed order from their EHR. These methods do not require the provider to create an account. We also support Collaborative Practice Agreements your practice may have. Please reach out to providerservices@tomorrowhealth.com so we can help you set this up. 

When providers sign by text message, they will receive a link to their cell phone to sign the order. They will first confirm their identity and NPI. Once confirmed, they can review and sign the order directly on Tomorrow Health’s HIPAA-compliant portal within seconds.