TOMORROW HEALTH

DME Supplier Resource Center

 

Group 455
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How do I sign up?

For all in-network DME suppliers please fill out our DMEPOS Providers Business Capabilities Survey and we will be in touch! 

Fill Out Survey

Who is Tomorrow Health?

Tomorrow Health is a web-based HIPAA compliant marketplace created to connect patients to DME suppliers based on objective criteria that provides patients with the best care possible.

How does Tomorrow Health work?

DME Workflow-1

Workflow Quick Tips

 

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Mark order status

Leave a comment updating us on the order status if the order is past its designated SLA or if you need to get in touch with our team with questions.

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Accept or reject orders

Accept or reject an order within 2 hours for standard orders and 1 hour for urgent orders. Only accept an order if you are certain you will be fulfilling it.

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Leave a cancellation reason

If you need to cancel an order, leave a detailed comment with the reason for order cancellation. We will then match the order to another supplier.

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Last re-supply orders 

If you utilize a single account across multiple locations, leave a comment to indicate which location will fulfill the order. 

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Confirm fulfillment location

 If you utilize a single account across multiple locations, leave a comment to indicate which location will fulfill the order.

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Ensure speed and reliability

After accepting the order, call the patient to confirm their order needs and process the order as soon as possible. 

How should I fulfill orders received directly from a referring provider or patient?

ProviderVisitSite

Direct providers to visit Tomorrow Health website

Direct provider to Tomorrow Health website for ordering: home.tomorrowhealth.com/providers

Providers Order Here

PhoneCall

Direct patients to call Tomorrow Health

Direct patient to Tomorrow Health's phone line: 844-402-4344

Patients Call Here

SupplyCloset

For supply closet orders, see workflow

See the following sites for supply closet orders and retail sales here

Supply Closet Workflow

Have questions? We have answers!

If you cannot find the answers you are looking for in our resource center, please feel free to give us a call at 844-402-4344 or email us at dmepartners@tomorrowhealth.com for further questions and assistance.
For a full list of frequently asked questions, see our FAQ list here

  • Where can I find the latest DMEPOS Supplier Manual? Open or Close

    Our DMEPOS Supplier Manual is up to date here

  • How do I create and fulfill orders? Open or Close

    Review our workflow guide for intstructions on how to create an account and fulfill orders. 

  • A member visited our retail location to get their DME order, can we service the order? Open or Close

    Yes, you may service that order. Please have the patient sign the patient preference form and submit to Tomorrow Health post-service, along with complete order documentation.  After servicing the order, submit the patient preference form. For more guidance, refer to  the DME Manual, under “Servicing Members in Retail Locations."

  • How do I service onsite/supply closet DME? Open or Close

    Onsite DME: Supply Closet Products

    Some DMEPOS providers maintain an onsite supply of equipment & supplies at servicing provider offices, post-acute settings, and hospitals -- commonly known as Supply Closets or Consignment. If you have onsite supply with a facility or provider, you can service these members directly if equipment / supplies is to be distributed onsite. You must then fax corresponding prescriptions to Tomorrow Health at least 1 week prior to submitting claims to Geisinger Health plan for reimbursement.

    Faxes for Onsite DMEPOS should be sent to 855-916-1805 and must contain the following information:

    • Patient Name

    • Patient Insurance ID

    • Servicing Provider TIN

    • Servicing Provider NPI

    • All items dispensed

      • Can be the HCPCS code of the item(s), e.g. E0143, or Product Category of the item(s), e.g. Wheelchairs

    • Dispensed Date

    • Patient Signature

    • Physician Signature


    Supply Closet Products: Orthotics

    Orthotics suppliers providing DME can dispense orthotics as per their usual processes. You should then fax corresponding documentation to Tomorrow Health the day of DME dispensal.

    Faxes for bedside DMEPOS should be sent to 855-916-1805 and must contain the following information:

    • Patient Name

    • Patient Insurance ID

    • Servicing Provider TIN

    • Servicing Provider NPI

    • All items dispensed

      • Can be the HCPCS code of the item(s), e.g. E0143, or Product Category of the item(s), e.g. Wheelchairs

    • Dispensed Date

    • Patient Signature

    • Physician Signature

  • How do I service refills and ongoing prescriptions? Open or Close

    Any order that requires a new prescription should be sent to Tomorrow Health. Prescription refills may be processed through the existing DME supplier, and do not need to come through TH prior to servicing a new order.
     
    Q.
     Do ongoing prescriptions with refills remaining need to be ordered through Tomorrow Health?
    A.
     No, you can work with the referring provider and patient directly to refill the prescription. 
     
    Q.
     Do modifications to ongoing prescriptions with refills need to be ordered through Tomorrow Health? For example, a mask change for CPAP therapy?
    A.
     No, you can work with the referring provider and patient directly to refill the prescription. 
     
    Q.
     Do new prescriptions or prescription renewals with no refills remaining need to be ordered through Tomorrow Health? For example, the patient sees the physician after using incontinence supplies, and now needs catheters? 
    A.
     Yes, please redirect the Referring Provider to order through Tomorrow Health in order to be reimbursed. Do not service this order directly. If this order comes through directly from a patient, please leverage the patient preference form.

     
  • Where can I find answers to more frequently asked questions from DMEPOS suppliers? Open or Close

    Review the latest FAQ document here

    Don't see your question? Email us at DMEpartners@tomorrowhealth.com