Why I joined Tomorrow Health

As I watched my father and older relatives navigate aging, I saw a pattern emerge: when people need care the most, they want to stay at home. It’s where they feel comfortable, where they feel safe. And yet, the healthcare system isn’t built to support that simple human need.

Accessing care at home should be straightforward, but too often, it’s anything but that. Instead, it’s a tangled web of inefficiencies—phone calls, paperwork, delays, and unnecessary barriers. In the U.S., home-based care is either highly unaffordable or highly inefficient. The result? Patients are left waiting, families are left frustrated, and providers and suppliers struggle to keep up. I kept coming back to the same thought: this system is broken, and technology can fix it.

From Silicon Valley to Health Tech: A Career in Problem-Solving

My journey to healthcare wasn’t a straight line. Over the past 24 years, I’ve had the privilege of working at the forefront of major technological shifts—dot-com, mobile, big data, AI—and leading teams that turned ambitious ideas into transformative realities. Early in my career, I was part of a team that pioneered Wi-Fi calling. At the time, if you walked into an elevator or basement, your call would drop due to lack of signal. That team built a solution that allowed phone calls to transition seamlessly from cellular networks to Wi-Fi. What started as a novel idea became an industry standard that would change the standard going forward.

In my early days, I led engineering teams that processed six billion mobile sessions a day, inventing in-app video advertising at a time when it was unheard of. Later, I scaled a team of 300+ engineers, data scientists, and product managers driving the transformation of a closed product ecosystem designed for small businesses into a robust platform capable of supporting large-scale franchises.

Each of these experiences had one common thread: solving complexity through technology. And when I looked at healthcare, specifically, home-based care, I saw one of the biggest, most fragmented challenges yet.

Why I Chose Tomorrow Health

When I first met with the Tomorrow Health team, I was struck by two things:

1. The clarity of its mission. "To enable patients to receive the care they need at home, where they are most comfortable." This wasn’t just a tagline— it was something the team believed and lived through.
2. The scale of the opportunity. Home-based care is an essential, growing part of the healthcare ecosystem, but it’s still riddled with inefficiencies. Orders for durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) are frequently delayed due to issues such as missing paperwork. Patients and caregivers struggle to navigate the system. Suppliers operate in a maze of manual processes, phone calls, and faxes.

I reflected on my father’s experience and realized that this wasn’t just an inconvenience. It’s a critical barrier to care. I believe that technology, when applied correctly, could fix this. Not by digitizing broken systems, but by reimagining and reconfiguring how they should work.

My goal as Chief Technology Officer at Tomorrow Health is to establish the standard for technological excellence in home-based care—building a system that is as seamless as ordering rideshare on your phone, as intelligent as personalized financial services, and as reliable as the best logistics networks in the world.

Here’s how we plan to do it:

Creating True Interoperability

One of the biggest challenges in healthcare is fragmentation. Imagine if every time you made an online purchase, the retailer had to fax your credit card details to the bank, call the shipping company, and wait for approval before the order was confirmed. What a nightmare! That’s unfortunately the reality of how home-based care operates today. Hospitals, payors, suppliers, and patients all use disconnected systems. The result? Delays, confusion, and inefficiencies that drastically impact patient outcomes.

At Tomorrow Health, we are building a connected ecosystem that ensures seamless coordination between all stakeholders. By integrating directly with payors, providers, and suppliers, we can eliminate unnecessary friction—reducing turnaround times and ensuring patients get what they need when they need it.

Bringing Intelligence to Care Delivery

In industries like finance and e-commerce, AI and data analytics personalize experiences down to the individual. Why isn’t healthcare the same? Today, most patients receive care based on broad, one-size-fits-all protocols. But what if we could leverage data to predict patient needs, optimize delivery, and prevent issues before they arise?

At Tomorrow Health, we’re building a thoughtful infrastructure that doesn’t just process orders— it anticipates needs.

• Smart supplier matching ensures that patients receive equipment from providers best suited to their location, insurance, and medical condition.
• Proactive intervention alerts help healthcare teams address potential issues before they escalate.
• AI-powered workflows streamline every step of the process—removing administrative burdens and improving accuracy.

Using AI & Automation to Improve Speed & Accuracy

Too many processes in home-based care still rely on timely phone calls, redundant faxes, and manual data entry. Artificial Intelligence has the power to eliminate these inefficiencies. By automating workflows like insurance verification, supplier coordination, and order fulfillment, we can:

• Reduce administrative burden on providers and suppliers.
• Speed up order approvals and delivery.
• Ensure patients receive care faster and more reliably.

This isn’t just about making processes more efficient—it’s about ensuring that patients' needs don’t fall through the cracks.

The Road Ahead: Redefining Healthcare at Home

When I think about the future of Tomorrow Health, I don’t just see a company optimizing home-based care. I see an organization rewriting the playbook of how healthcare should work.

Healthcare isn’t just about treatment; it’s about proper access, diligent coordination, and making sure patients get what they need without unnecessary roadblocks. Right now, the system is built on inefficiencies— patients wait weeks on end, providers are buried in piles of paperwork, and suppliers struggle to navigate fragmented processes. It doesn’t have to be this way. In the next five years, I believe Tomorrow Health has the opportunity to set a new benchmark for home-based care by tackling the industry’s biggest challenges:

• Interoperability that connects, not complicates. Imagine a world where hospitals, payors, suppliers, and patients don’t just exchange data—they collaborate in perfect sync. No more lost paperwork, endless back-and-forth calls, or delays that put patients' health at risk. We are building a fully connected ecosystem where all stakeholders can seamlessly coordinate, reducing inefficiencies and ensuring care happens in real time.
• Personalized care that anticipates patient needs. Every patient is different. Healthcare shouldn’t be one-size-fits-all. Using data-driven intelligence, we can predict patient needs, match them with the best supplier, and ensure that the right care reaches the right person—before they even realize they need it. In the same way that tech has revolutionized finance and retail, we are bringing that level of precision to home-based care.
• AI-driven efficiency that eliminates friction. Right now, too much time is wasted on administrative work—approvals, faxes, redundant forms. AI has the power to remove these bottlenecks, automating workflows so that providers and suppliers can focus on what matters most: the patient. Faster authorizations, smarter logistics, and fewer errors. That’s the future we’re building.

These aren’t incremental improvements. They are the foundation of a new era in healthcare, one that prioritizes efficiency, intelligence, and above all, the patient experience. I don’t believe that the road ahead isn’t easy. But I didn’t come to Tomorrow Health for easy. I came here to help build something transformative. We have the mission, the team, and the technology to make home-based care work the way it should. And in doing so, we’re not just improving an industry. We’re improving lives.