Throughout my career, I’ve been driven by a single belief: exceptional patient care extends beyond clinical treatment. It’s about ensuring that the processes behind the scenes—like workflows and care coordination—are as efficient and patient-centered as possible. With years under my belt in the clinical setting, this conviction led me to transition from direct patient care to healthcare operations, where I could address the systemic issues that often delay treatment. Joining Tomorrow Health was a natural next step, as the company shares my passion for transforming healthcare, especially in home-based care.
I’ve seen firsthand how operational inefficiencies, particularly in getting Durable Medical Equipment (DME) into the home, can either streamline care or delay patient recovery. That’s why I shifted from clinical roles to operations. Improving these processes at scale has been central to my work, and it’s a driving reason I joined Tomorrow Health—a company truly committed to transforming how care is delivered at home.
From a young age, I knew I wanted to serve others, and nursing felt like a natural fit. It was a personal tragedy during my first year of nursing school—losing my father to a sudden health event— that steered me toward acute care. I wanted to make an immediate impact in high-stakes situations, and this led me to work with the sickest patients, and eventually, to leadership roles where I managed critical care, emergency, and flight nursing teams and eventually became fiscally responsible for entire programs.
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Throughout my career, I’ve been driven by a single belief: exceptional patient care extends beyond clinical treatment.
As I moved into leadership, I began to see that some of the biggest barriers to patient care weren’t clinical, but operational. Delays in discharges and prior authorizations were often the obstacles that stood between patients and the care they needed. My experience overseeing hospital patient throughput processes was a turning point: patients were ready to leave but couldn’t be discharged, there was no place for them to go or their essential home equipment wasn’t available due to delays in DME authorizations. This inefficiency wasn’t just inconvenient—it was preventing patient recovery. That’s when I decided to help transform the system and address these challenges on a larger scale. My role at naviHealth refined my approach, as I worked to streamline the backend processes for discharge that had once caused frustration on the clinical side.
When I first learned about Tomorrow Health, I knew it was the perfect fit. The company’s mission to “fight like hell for the patient” resonated deeply with me. Tomorrow Health wasn’t just talking about patient-centered care; they were actively building solutions to make it happen. The DME space, in particular, caught my attention having experienced how delays in DME authorizations can leave patients stuck in hospitals or at home without the supplies they need. DME authorizations can take up to 30 days, depending on the product and requirements, which only adds to the challenges of delivering timely care in the home and can also lead to readmissions. Tomorrow Health’s platform reduces these delays by up to 50%, automating and streamlining the DME authorization process. This operational transformation is exactly what I’m passionate about.
What truly sealed the deal for me was the culture at Tomorrow Health.
What truly sealed the deal for me was the culture at Tomorrow Health. It wasn’t just about hitting operational targets—it was about supporting patients every step of the way. Everyone I met was deeply committed to making a tangible difference in healthcare, and I wanted to be part of that journey.
Now, as Senior Vice President of Clinical Operations, I’m excited to lead Tomorrow Health’s efforts to revolutionize the DME space. In 2023, 99% of Medicare Advantage enrollees needed prior authorizations for DME, and the process is often slow and manual. The upcoming CMS Interoperability and Prior Authorization Final Rule will further reshape how health plans manage these processes, and we must adapt.
Tomorrow Health is already ahead of the curve. Our platform simplifies prior authorizations, speeding up approvals and easing the administrative burden on healthcare providers. This ensures patients receive the equipment they need faster, reducing the risk of readmissions and delays in discharges. By improving these processes, we’re making a real difference in how care is delivered at home, and I’m thrilled to be part of this transformation.
My journey from clinical care to operations has always been about one thing: improving patient outcomes. At Tomorrow Health, I’m excited to continue that mission, streamlining the DME process so patients receive the care and equipment they need to recover at home. With changes to prior authorization rules on the horizon, there’s no better time to be part of this transformation. I’m proud to work with a team that fights for patients every day, and I look forward to leading the charge toward more efficient, patient-centered care.
