Jessika received her hospital bed 85% faster thanks to Tomorrow Health
Jessika wasn’t sure how to navigate the DME ordering process on her own. With Tomorrow Health, she didn’t need to — they coordinated the entire process on her behalf.
Improved reliability improves satisfaction for members like Jessika, enhancing health plans’ quality ratings in CAHPS survey responses, driving improved Star Ratings:
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88% of members responded that their DME experience is a major factor in their satisfaction with their health plan
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95% customer satisfaction rate for members receiving DME through Tomorrow Health
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“Tomorrow Health went above and beyond for my daughter. Our rep addressed everything as quickly as she could. When she promised to call back, she did, every time. She deserves to be recognized for that.”- Jessika's Mother
About Jessika
Jessika is a 23-year-old woman living with congenital muscular dystrophy, making in-home care crucial for maintaining her quality-of-life. She lives with her mother, who takes an active role in her care.
Jessika and her mom need the right durable medical equipment (DME) to create a safe, supportive living environment. Because Jessika's insurance offered Tomorrow Health as a benefit, she could more easily get the care she needed at home.
2023 Schedule Overview
Wednesday, October 18, 2023
NYC
3:00 pm
Experience the luxury of New York's exclusive 5 Diamond Hotel, The Dominick, nestled in the vibrant neighborhood of Soho. Check in and indulge in unparalleled service and sophistication.
4:45 pm
We'll kick off with a fireside chat at the Dominick Hotel with our first keynote speakers, Jaewon Ryu, MD of Geisinger Health Plan and Patrick Conway, of OptumRx. Refreshments will be provided.
Immediately following content, complimentary shuttles will be available for transportation from the Dominick Hotel to dinner.
6:00 pm
Connect and mingle with fellow attendees while indulging in cocktails and hors d'oeuvres.
7:00 pm
Enjoy a private dining experience at the renowned Italian restaurant in Soho.
Shuttles back to the Dominick Hotel will be provided from the restaurant.
Thursday, October 19, 2023
NYC
12:00 PM
3:00 PM
Chef Marc Murphy is an American executive chef, restaurateur and television food personality.
Murphy has served in a regular role as a judge on Chopped, and has made appearances on Iron Chef America, Guy's Grocery Games, Beat Bobby Flay, Unique Eats, The Best Thing I Ever Ate, The Best Thing I Ever Made, Rachael Ray and Today, among others.
We'll enjoy a reception, a cooking demonstration, a 3 course meal with wine pairings and a meet & greet at Marc Murphy's MM Kitchen Studio, a dedicated event space in a cutting-edge downtown setting with two beautiful floors overlooking West Broadway.
The Challenge
The DME ordering process seemed overwhelming and confusing, causing Jessika unnecessary stress.
Jessika needed a specialized hospital bed to help manage her congenital muscular dystrophy. The bed would make it easier to rest in different positions, improving her mobility and preventing issues like pressure ulcers. That would mean spending less time in the hospital and more time at home, bringing Jessika a greater sense of routine and normalcy.
Jessica’s doctor prescribed a bed that would suit her needs. But as they left the office, Jessika and her mom felt unsure how they’d go about ordering it. Finding the right supplier felt like a daunting task, and the doctor couldn’t tell them how much of the purchase would be covered by her insurance. Hospital beds can cost up to $9,000, and managing congenital muscular dystrophy typically costs over $17,000 a year. Since Jessika wasn’t sure how much her insurance would cover, these questions were top of mind.
On the way home from the doctor, Jessika looked up beds on the insurance company’s website, but there were an overwhelming number of options. The supplier also needed multiple forms of documentation, including medical records, before she could even place the order. Hospital beds can be especially complex to order, because they’re often customized to the patient using them, requiring many separately billed custom line items. Plus, she still wasn’t sure how payment and reimbursement would work.
Jessika left the appointment feeling stressed and confused — the last thing she needed on top of managing her condition.
The Solution
Tomorrow Health handled the entire process, securing the information needed to ship Jessika’s bed.
Jessika needed a specialized hospital bed to help manage her congenital muscular dystrophy. The bed would make it easier to rest in different positions, improving her mobility and preventing issues like pressure ulcers. That would mean spending less time in the hospital and more time at home, bringing Jessika a greater sense of routine and normalcy.
Jessica’s doctor prescribed a bed that would suit her needs. But as they left the office, Jessika and her mom felt unsure how they’d go about ordering it. Finding the right supplier felt like a daunting task, and the doctor couldn’t tell them how much of the purchase would be covered by her insurance. Hospital beds can cost up to $9,000, and managing congenital muscular dystrophy typically costs over $17,000 a year. Since Jessika wasn’t sure how much her insurance would cover, these questions were top of mind.
On the way home from the doctor, Jessika looked up beds on the insurance company’s website, but there were an overwhelming number of options. The supplier also needed multiple forms of documentation, including medical records, before she could even place the order. Hospital beds can be especially complex to order, because they’re often customized to the patient using them, requiring many separately billed custom line items. Plus, she still wasn’t sure how payment and reimbursement would work.
Jessika left the appointment feeling stressed and confused — the last thing she needed on top of managing her condition.
The Results
Jessika received her hospital bed faster, with no stress or headaches.
Because Tomorrow Health coordinated the entire process, Jessika’s bed arrived quickly and seamlessly. Tomorrow Health’s streamlined process meant Jessika and her mother could trust that her bed was on its way, from ordering to delivery and payment.
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Average 5-day faster DME delivery time
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88% of members responded that their DME experience is a major factor in their satisfaction with their health plan
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95% customer satisfaction rate for members receiving DME through Tomorrow Health
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15% savings on specialized hospital beds and accompanying equipment
Now, Jessika and her mom aren’t waiting on prescriptions and phone calls. Instead, they’re back in control of creating the care environment Jessika needs, making the most of each day and its challenges. On average, Tomorrow Health’s platform enables medical equipment and supplies to reach patients 5 days faster.
Jessika’s new bed will help manage her condition long-term, and improve her day-to-day comfort. With Tomorrow Health’s transparent equipment ordering, she’s empowered to keep making home her primary place of care.
By streamlining ordering, delivery and payment within one platform, Tomorrow Health benefits health plan providers and DME suppliers, too. Not only are they helping patients faster — they’re saving money, resources, and time.
Let's bring healthcare home
Tomorrow Health partners with health plans to rewire the fragmented home-based care ecosystem with technology.