Geisinger Health Plan improves patient satisfaction and increases operational efficiency with Tomorrow Health
Geisinger Health Plan, a leading payor in Pennsylvania, serves approximately 540,000 members across 45 counties. Like many payors, Geisinger faced various challenges around its DME network. The company was managing over 1,900 DME suppliers, fielding complaints from patients about poor service and billing, and devoting significant administrative resources to managing this large DME network and ensuing member issues.
As COVID-19 increased the importance of home-based care, Geisinger needed a better way to get patients the supplies they needed at home.
Managing ~1,900 suppliers
caused an unnecessary administrative burden and an unpredictable member experience
4% DME spend per supplier
indicates a highly fragmented network with low referring provider and patient loyalty
Geisinger’s top supplier was rated 1 out of 5 stars by members
Geisinger partnered with Tomorrow Health to:
The implementation process took less than three months and required no IT resourcing or technical integration work from Geisinger. Rather than spending months negotiating new supplier contracts, Tomorrow Health was able to reduce costs by optimizing Geisinger’s existing network and driving platform adoption.
Prioritizing Patient Satisfaction
"Everything we do at Geisinger is about making better health easier for the patients, members and communities we serve. As a health plan, one way we’ve been proud to do that is by working with Tomorrow Health to remove barriers to getting the in-home care they need and improve their experience with DME providers."
John Bulger, DO, MBA
Chief Medical Officer at Geisinger Health Plan
Happier Patients, Streamlined Processes, and Full Adoption
Exploring more opportunities for savings
Tomorrow Health will partner with Geisinger to find ways to minimize FW&A spend, shorten inpatient length of stay, and further reduce the administrative burden of DME management.
Simplifying the DME ordering process
Building relationships between suppliers and payors