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CASE STUDY

How American Surgical Supply transformed their patient experience with Tomorrow Health

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The Problem

 

American Surgical Supply is a Pennsylvania-based HME provider serving patients across a variety of verticals, from mobility to incontinence needs. In operation since 1951, the family-owned business counts patient satisfaction as a top priority.

American Surgical Supply's dedication to providing a seamless and positive patient experience was hindered by a decentralized HME fulfillment process.

"The data provided by Tomorrow Health’s marketplace empowers us with up-to-date performance metrics so that our team can ensure the best possible care for our patients. It's the wave of the future."

- Jennifer Evans, President at American Surgical Supply

 

Introducing Tomorrow Health

 

This first-of-its-kind HME marketplace is designed to:

  Improve operational efficiency of end-to-end order processing
 
   Enable transparent communication between payors, referring providers, and DMEs
 
   Drive equity in the industry through the surfacing of competitive metrics

What is the Tomorrow Health Marketplace?

Tomorrow Health was created to enable seamless collaboration between HME providers, payers, and referring providers, fulfilling the goal of delivering high-value care where patients want it most — in the home.

Ultimately, Tomorrow Health's marketplace alleviates the complexities of order management so that HMEs can focus on what matters — delivering a high standard of value-based care.

 

The Result

 

Tomorrow Health’s marketplace enabled American Surgical Supply to improve their prescription intake while also providing a solid measure of their patient satisfaction. The latter increased to a perfect score with their updated processes.

65%
of orders delivered within SLA
(43% higher than industry avg)
50%
order volume growth since working with Tomorrow Health
5/5
customer satisfaction rating
49%
improvement in timeout rate

 

Conclusion

 

Prescription intake that collects paperwork upfront, keeping the process smooth and transparent. 

Tomorrow Health's first-of-its-kind marketplace made patient paperwork easily accessible to American Surgical Supply's entire care team, enabling a seamless fulfillment process for their patients.

A trusted data source filled with the metrics necessary to showcase your success.

The rise in patient satisfaction was clearly displayed in marketplace metrics, driving additional partnered referring providers and patients, leading to order volume growth for American Surgical Supply's business. 
 
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